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Source Types
Book
Title
Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits
Author
Goodman, John A.
Published
New York :AMACOM,2009.
Call Number
658.8
Location
สำนักวิทยบริการและเทคโนโลยีสารสนเทศ
Source Types
Book
Title
The future of competition :co - creating unique value with customers /C.K. Prahalad, Venkat Ramaswamy
Author
Prahalad, CK
Published
Boston, Mass.Harvard Business School Press2004
Call Number
658.4 PR898F
Location
สำนักวิทยบริการและเทคโนโลยีสารสนเทศ
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Book
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Customer services
Customer services
Customer services
Customer services
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Author
Goodman, John A. (1)
Prahalad, CK (1)
Ramaswamy, Venkat (1)
Subject
Customer services (2)
Competition (1)
Customer relations (1)
Customer relations -- Management (1)
Economic Value added (1)
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สำนักวิทยบริการและเทคโนโลยีสารสนเทศ (2)