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Title Service Marketing/ Roland T. Rust , Anthony J. Zahorik , Timothy L. Keiningham
Author Rust . Roland T
Published U.S.A Harper Collins College Publishers 1996
Detail 508 p. ill , graphs , tables cm
Subject
 
Added Author Zahorik , Anthony J. jt . auth
  Keiningham , Timothy L. jt . auth
Source Types Book
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