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Source Types Book
Title Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on facebook (and other social networks)
AuthorKerpen, Deve.
PublishedNew York : McGraw Hill, 2011.
Call Number658.872 KE39L
Locationสำนักวิทยบริการและเทคโนโลยีสารสนเทศ
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Source Types Book
Title Managing customer relationships : a strategic framework
AuthorPeppers, Don.
PublishedHoboken, NJ : John Wiley & Sons, 2011.
Call Number658.812 PE424M 2011
Locationสำนักวิทยบริการและเทคโนโลยีสารสนเทศ
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